Bulk handling solution provider Martin Engineering said it is opening a business unit in Malaysia as it expands its presence in the region. Headquartered in Kuala Lumpur – with a satellite office in Lumut – the new unit will act as the main hub for providing products and solutions in the Asia-Pacific market.
“Our team in Australia has done a great job of serving this area, but we’ve come to realise that the Malaysian market deserves closer attention,” said Javier Schmal, the area vice president in charge of overseeing the expansion for Martin Engineering.
“This is an exciting opportunity to give existing and new customers a greater range of bulk handling options and innovations to choose from.”
William Valladao from Martin Engineering Brazil will build and drive the success of the Malaysian Business Unit. In addition to hiring more qualified local technicians, he will manage and improve support to key accounts and lead customer development.
Martin Engineering said the Malaysian team will speak several languages including Malay, English, Portuguese and Tamil to expand the availability of professional maintenance services. These services range from installation of transfer point products and belt support equipment to technical support for apps and software platforms.
Schmal noted that the team will have support from other business units. “The foundation of assistance comes from Martin Australia through manufacturing products, sales expertise, engineering designs and technical support.”
The U.S. headquarters and large Brazilian team will also back up the Malaysian unit with technical support, customer service, sales expertise and engineering. “This matrix of collaboration provides Malaysian customers and the new business unit staff with highly experienced support as the team gets trained and certified in all the products and services Martin has to offer,” said Martin Engineering officials.
Source: Martin Engineering