|Guests, including Orange City Council general Manager Gary Styles (right), at the opening of Sandvik’s Orange High Productivity Centre.|
SANDVIK has opened a major new repair, rebuild and support centre at Orange in New South Wales designed to deliver industry-leading levels of service, as well as environmental, health and safety performance to mining operations throughout the state’s Central West. The new Orange High Productivity Centre incorporates a high-tech repair and rebuild facility, including a paint booth, along with a large warehouse operation.
The facility has been purpose-built to help Sandvik better serve the needs of mines in the region and improve safety performance in line with customer requirements. It will also service equipment for customers from outside the region.
According to Sandvik Mining’s Sales Area Australia vice president Jim Tolley the new facility is the latest example of the company’s focus on service and support for its customers throughout Australia. “Our Orange High Productivity Centre – as one of four of these centres nationally - will set new standards for safety and environmental performance, service efficiency and turnaround times for our Central West customers. It has been designed with one purpose - to align with our customers’ goals and boost their productivity.
“Sandvik’s service benchmarks are to ensure that our customers’ equipment remains safe and fully productive 24 hours a day, seven days a week, every day of the year, and to achieve that, nearly 75% of our staff worldwide are dedicated to customer support.”
He says the company’s new Orange centre is the latest example of this philosophy. “Employing 40 people, it incorporates a state-of-the-art workshop and a warehouse, each of which are larger than our entire previous facility in Orange, and because of our standardized processes and readily available spare parts, we can provide rapid and cost-efficient repairs. This includes the ability to rebuild equipment to as-new condition, to Sandvik’s OEM specifications and standards, and with full factory warranty.”
Complementing Sandvik’s new facilities at Orange is a fleet of mobile service vehicles crewed by a fully-trained field service team with the skills and experience to handle a wide range of requirements. This field service coverage extends to Cobar and Broken Hill through dedicated service centres in those locations.
“Our field service technicians can also carry out machine inspections, advise on operational and maintenance practices, and assist customer technicians,” Jim Tolley said. “Whether it’s scheduled or unscheduled maintenance calls, our field service technicians have the in-depth product knowledge and rapid support response to get customers’ equipment up-and-running as soon as possible. We realize that trained, customer-focused technicians are vital to maintaining equipment and delivering productivity targets.”